When a booking is made, the ‘lead name’ on the booking guarantees that he or she has the authority to accept and does accept on behalf of the party, the terms of these booking conditions. A contract will exist as soon as the confirmation invoice is issued. This contract is made on the terms of these booking conditions. It is important to check the details on the invoice are exactly as requested. In the event of any discrepancy, please contact us or your travel agent immediately.
We are a member of ABTA and hold an Atol licence no. 2853 issued by the Civil Aviation Authority which provides your protection in the unlikely event of our insolvency.
To confirm a booking and avoid automatic cancellation, the required deposit/ payment must be received in our office, or your travel agent, by the due dates as described below.
Final payment is due 56 days prior to day of departure. If a booking is made 57 or more days prior to departure a £100 per person deposit should be received in our office within 7 days of booking to avoid automatic cancellation of the reservation. For reservations made within 56-35 days prior to day of departure, full payment is due in our office within 3 days of booking to avoid automatic cancellation. If a booking is made 34-3 days prior to departure, a credit card payment is required at time of booking. Any money paid to an agent is at all times held on behalf of Continental Airlines Vacations, the ATOL holder. In default of payment by due date we reserve the right to cancel the reservation and apply cancellation charges. Please note for cruises a greater deposit may be required at time of booking. The total package price will be determined only after all specific items are selected and will be communicated to you prior to completion of the reservation. Selected items will be detailed on your
confirmation invoice. The purchase price will be guaranteed against increases only once the required deposit/payment has been received. However, Continental Airlines Vacations reserves the right to re-invoice your reservation should any error or omission be made in computing the total cost of all components/ travel arrangements required. Rates are subject to change for rates beyond the control of Continental Airlines Vacations, including, but not limited to, increases in or establishment of fuel or other surcharges, departure taxes and passenger facility charges. All prices and descriptions on the website are subject to change without notice.
All airport taxes, security charges and air passenger duty will be added to the cost of your online vacation and included in the total price.
Our online prices include all known mandatory resort, service and energy fees/taxes. However, in the current climate it is possible that certain additional surcharges, payable locally in resort may be introduced by individual hotels according to local circumstances. In such instances following notification we will do our best to contact you and ask whether you wish to continue with the booking or cancel without penalty.
Travel documents will be sent via first class mail approximately 21 days prior to departure date. Documents will not be mailed until full payment has been received in our office.
All passport, visa, travel insurance and health certificate requirements are your responsibility. Continental Airlines Vacations accepts no responsibility for any delay or expense incurred through any irregularity in your documents. You are advised to consult your travel agent for exact details. In the event that we are asked to reissue tickets that have been lost, destroyed or stolen and we agree to do so, any charges incurred as a result of this will be payable by you.
An administration fee of £40 per booking is payable for all bookings not including transatlantic air booked by Continental Airlines Vacations. A late booking fee of £10 is payable for bookings made within 7 days of departure. The fees will be added to the final invoice. Fees are subject to change.
Cancellations/Refunds/Changes
Notice of cancellation must be made in writing either directly to the Company or through your agent.
Inclusive/package holidays:
57+days - deposit only
56-43 days - 30%;
42-29 days - 45%;
28-15 days-60%;
14-1 days - 90%;
Day of departure - 100% or deposit if greater
All refunds subject to return of ALL unused tour documents (air ticket and vouchers). Insurance premiums are non-refundable. Once booking is confirmed, changes will incur following amendment fees: 57+days - £25 per change; 56 days - day of departure - cancellation and rebook, changes as above. It is not possible to make refunds after departure from the UK for any services not used or for partially unused car rental. In certain cases the price of your holiday is calculated by reference to the number of occupants of a room. If one of these occupants cancels, not only will there be a cancellation charge, but also the remaining members of your party may have to pay an additional sum.
Any name changes will be regarded as a cancellation and rebook. Cancellation charges will apply.
Note: Cancellation charges made by our suppliers may be higher than the cost of the holiday deposit. Therefore we reserve the right to pass such fees on to you. Continental Airlines Vacations will advise of such fees before cancellation.
On occasion it may be necessary to amend certain arrangements of your holiday, which we reserve right to do at any time. If a major change occurs we will inform you or your agent as soon as possible. Major change is one that involves changing UK departure airport (except London’s Heathrow & Gatwick), a difference of more than 12 hours in departure time from UK, a change in resort area or offering of lower class hotel. In these cases you can: (a) accept changed arrangements (b) purchase another available Continental Airlines Vacations holiday or (c) cancel holiday.
If (a) or (b) we pay compensation as below. If (c) we also refund you all monies paid.
Period before scheduled departure within which major change notified to you or your travel agent
| No. of days |
Compensation per person |
| 57+ days |
Nil |
| 56-29 days |
£20 |
| 28-15 days |
£30 |
| 14-0 days |
£40 |
Once change confirmed no further claims for compensation or additional expenses will be accepted. In no case will we pay compensation or accept liability if change is due to force majeure; risk/threat of war, industrial disputes, riot, civil strife, terrorist activity, natural/nuclear disasters, fire or adverse weather conditions, technical problems to transport, closure or congestion of airports or ports, cancellations or changes of scheduled airlines and similar events beyond our control.
We reserve right in any circumstances to cancel your holiday. In the event we will inform you as soon as possible and offer you alternative holiday of comparable standard if available, or refund all monies paid. In no case, except for circumstances outside our control, will your holiday be cancelled less than 8 weeks before departure. Compensation payable as above.
Air transportation is by scheduled services of Continental Airlines and other IATA airlines. All details on this website are liable to change by airline or by direction of any government or competent authority at any time. Our confirmation invoice will detail the airline operator, origin/destination airports and provisional timings of reserved flights. We are unable to specify aircraft type on our invoice. Information on aircraft type, flight routing and timings of designated flights provided at time of booking is subject to change. Changes to schedule or flight time will be advised but it is possible that further changes can occur. We strongly recommend that relevant airline is contacted before flight. We reserve right to substitute alternative aircraft and/or airlines at any time.
Continental Airlines Vacations will not accept liability, or pay compensation for (or consequence of) flight delays. The airline will assist, by allocating you seats on next available flight and where necessary provide overnight accommodation. For travel delay compensation please refer to insurance policy.
Every effort has been made to ensure the accuracy of descriptions and information. However, we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility or free offer may be withdrawn or changed. We cannot be held responsible for changes to the content of advertised free offers, and we are unable to accept liability for the loss of an advertised facility or withdrawal of free offers. All featured maps are an approximate guide to the location of your hotel. If specific location information or maps are required, please request from reservations at time of booking. Please note we cannot guarantee that the hotel room photo will represent the exact room you may occupy on your holiday.
Drivers must be at least 21 years of age and in a possession of a valid drivers licence (not Intnl Driving Permit) and a major credit card. Drivers 21-24 years of age will be surcharged directly by car rental company. Unless pre-purchased, car does not include optional CDW/EP insurance, petrol, taxes etc., which are payable directly to car rental company. Each day’s rental is based on a 24-hour period, with additional hours used subject to surcharge. Mileage shown on pre-planned fly-drive itineraries are approximate and for pre-tour information purposes only. One-way drop-off fees apply please ask for details.
Vehicle upgrades arranged locally at the car hire rental station will be charged at a daily rate, which may be considerably higher that the upgrade fees featured in our brochure. Any local fees will be printed on the car hire Rental Agreement, which you should check carefully before leaving the depot. Continental Airlines Vacations will not be liable for any additional costs incurred as a result of client’s decision to upgrade locally.
Airport transfers, hotel parking charges and use of facilities at certain hotels, unless otherwise stated.
Many destinations have times of the year when things quieten down. Conversely, there are public and National holidays and local festivities when services may be disrupted. Should a feature be considered by you to be crucial to the enjoyment of your holiday it is essential that you declare your specific interest/requirement at time of reservation to enable us to verify, and confirm in writing, the availability of such a desired feature. We are unable to provide all details of National or Public holidays or any local festivities which may take place during your stay. Please contact the relevant tourist office for details.
Many cities and hotels change and develop constantly. We have no control over building work, but we will do our best to tell you about any specific work going on at your accommodation, if there is time before you go on holiday. Please do bear in mind however that it is extremely difficult to foresee the extent, nature and effect of any such activity at a particular time.
If you encounter difficulties while on holiday it is essential to first take the matter up locally, and contact our USA help desk (see client documentation). If you do not do this, it may affect your legal rights and may reduce or even extinguish any compensation which you may be entitled to receive. If problem remains unsolved please notify our Customer Relations Department within 28 days of return. If this proves unsatisfactory the Chartered Institute of Arbitrators and ABTA have devised a simple, inexpensive system of arbitration on documents alone with restricted liability for costs. This does not apply to claims over £5,000 per person or £25,000 per booking or those which are for physical injury or illness or the consequences of same.
We accept responsibility if services which we are obliged to provide prove deficient or not of the standard advertised. For services provided by air carriers, our liability is limited in manner provided by International Conventions. Continental Airlines Vacations accepts no responsibility for, and shall not be liable in respect of, loss or damage or changes caused by force majeure.
We accept responsibility for death, injury or illness cause by negligent acts/or omissions of our employees, agents, suppliers and subcontractors whilst acting within scope or in course of their employment. Such responsibility is equivalent to such damages as you would be entitled to receive under English Law in an English court. For services provided by air carriers, our liability is limited in the manner provided by International conventions. Should you or any member of your party suffer illness, personal injury or death through any misadventure arising out of an activity which does not form part of your holiday arrangement, we shall offer every assistance we can. Such assistance shall take the form of guidance and advice.
You are reminded that Captains of aircraft have absolute authority over the aircraft and its’ passengers whilst boarding or in flight. The Captain or other authorised representative of an airline can refuse to carry anyone if they are unruly or are otherwise unfit to travel or are a danger to the flight or other passengers. If you are refused carriage in these circumstances your holiday contract will terminate immediately. Continental Airlines Vacations will have no further responsibility or liability to you.
When you book a holiday with Continental Airlines Vacations you accept responsibility for the proper conduct for yourself and your party whilst on holiday. If your actions or those of a member and your party cause damage to the accommodation in which you’re staying or cause delay or diversion to any flight or other means of transportation, you agree to fully indemnify (i.e. compensate or reimburse) Continental Airlines Vacations against any claim (including legal costs) made against Continental Airlines Vacations by or on behalf of the owners of such accommodation or the operator of such flights or other means of transportation.
Please be advised that we will not reimburse any mobile phone charges to our helpdesk service office, which is accessible by toll free contact numbers.
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